Welcome to the PALS – Print And Laminating Specialists website (www.pals.com.au). Please read the following terms and conditions carefully before using our website. By accessing or using this site, you agree to abide by these terms and conditions, as well as applicable laws. If you do not agree with any part of these terms, please do not use this site.
We reserve the right to update these terms and conditions at any time. Your continued use of our website following any amendments represents your agreement to be bound by these modified terms. We recommend reviewing these terms regularly.
Copyright
We grant you a limited license to access and make personal use of the information on this website. The entire content included in this site, including graphics, images, layouts, and text, is copyrighted under Australian and other applicable copyright laws and is the property of ZASH Investments Pty Ltd. You may electronically copy and print portions of this site solely for the purpose of placing an order with PALS – Print And Laminating Specialists or purchasing our products.
All other use, including reproduction, distribution, display, or transmission of this site’s content, is strictly prohibited unless authorized in writing by ZASH Investments Pty Ltd. Unauthorized use of data mining, robots, or similar data extraction tools is prohibited.
Trademarks
All trademarks, service marks, and trade names of ZASH Investments Pty Ltd used on this site are the property of ZASH Investments Pty Ltd. Accessing our website does not grant you any rights to use these marks without our prior written permission.
Competition and Consumer Act 2010 (Cth)
We provide the Consumer Guarantees contained in the Competition and Consumer Act 2010, as applicable to this agreement. Where applicable, our liability is limited to:
- Replacement or resupply of equivalent goods, or payment of the cost of replacing or acquiring equivalent goods.
- Resupply of services or payment of the costs to have services supplied again.
General Disclaimer
Our website and services are provided “as is” and “as available” without warranties of any kind. To the extent permitted by law:
- All guarantees, warranties, representations, or conditions not expressly stated in these Terms are excluded.
- We will not be liable for any special, indirect, or consequential damages (including loss of profit or goodwill) arising from your use of our products, services, or these Terms.
Limitation of Liability
Our liability arising from or in connection with these Terms, however arising, will not exceed the cost of resupplying services or products to you. You agree that PALS – Print And Laminating Specialists, its affiliates, employees, agents, contributors, and licensors shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website or our services.
Typographical Errors
In the event of a typographical error on our website, PALS – Print And Laminating Specialists reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.
Use of Site
Harassment or abusive language on the site is strictly forbidden. Impersonation or uploading objectionable content is prohibited. You may not upload commercial content or use the site to solicit others to join commercial online services.
Indemnification
You agree to indemnify, defend, and hold harmless PALS – Print And Laminating Specialists, its officers, employees, and agents from any losses, damages, or costs resulting from any violation of these terms.
Third-Party Links
Our website may contain links to third-party sites. These links are provided for convenience, and we do not endorse or control the content of these external sites. Accessing them is at your own risk.
Shipping Policy
Orders for in-stock products will be dispatched the next business day after receipt of payment. Custom-printed items may have varied shipping times depending on the product type and order details. Shipping times are estimated from the first working day after artwork approval. Risk of loss or damage passes to you upon dispatch.
Return & Refund Policy
At Print And Laminating Specialists (PALS), a brand of ZASH Investments Pty Ltd, we are committed to providing our customers with high-quality products that align with the specifications listed on our website and meet our customers’ expectations. If, for any reason, your order does not meet these expectations, we encourage you to contact us promptly via email, including photos and a detailed description of the issue. We will work to resolve the matter efficiently and to your satisfaction.
Important Information for Custom Orders: All products are custom printed with artwork approved by the customer prior to production. Therefore, we recommend that you carefully review your product selection and artwork before finalizing the order. Please note that screen displays may not accurately represent printed colors, as colors can vary based on printer and material specifications and will differ across devices. If exact color matching is essential, please provide a Pantone (PMS) color reference before approving the artwork proof, so we can attempt to achieve the closest possible match.
Warranty and Resolution: PALS will repair or replace any products that:
- Do not meet the specifications as stated on our website,
- Do not match the approved artwork proof (please consider the above note on color variation), or
- Are defective within the stated warranty period on our website.
If you wish to make a warranty claim, please follow these steps:
- Notification within 14 days of receiving the goods:
- We will arrange and cover the return shipping costs for the goods, repair the goods, and return them at no additional cost to you, or
- Replace the goods at no additional cost. If we require the goods to be returned, we will arrange and cover the return shipping costs.
- Notification after 14 days of receiving the goods:
- You will need to return the goods to us at your own cost. We will then repair or replace the goods and return them to you at no additional cost.
Limitation of Liability: In the event of a warranty claim, our liability is limited to the repair or replacement of the goods. PALS will not be responsible for any additional costs incurred by the customer as a result of a warranty claim, including but not limited to installation costs. Please inspect all signage upon receipt and either approve or reject it before proceeding with any installation.
Refunds: Refunds are not available for custom-printed products.
Privacy
We respect your privacy and adhere to the Privacy Act 1988 (Commonwealth). All customer information is securely stored, and we do not store credit card information on our servers. For further details, please refer to our Privacy Policy.
Exclusion of Unenforceable Terms
If any part of these terms is deemed unenforceable, it will not affect the validity of the remaining terms, which shall remain in full force and effect.
Force Majeure
We are not liable for any delays or failures resulting from circumstances beyond our control (Force Majeure). If such an event continues for more than 30 days, we may terminate this agreement with seven days’ notice.
Jurisdiction
These terms are governed by the laws of New South Wales. By using this site, you agree to submit to the jurisdiction of the courts in New South Wales for any claims arising from these terms.
Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact us at:
Email: print@palsgc.com.au
Phone: 07 5591 6833
Address: 7/19 Olympic Circuit, Southport QLD 4215
By using www.pals.com.au, you acknowledge and agree to these Terms & Conditions.